General

• Delivery fee will be added on during checkout.

• Nothing lasts forever, not even a good deal! So, all prices are subject to change and are valid while stocks last.

• Product photography may depict the use of props, like wooden blocks and glassware. These props are for aesthetic purposes only, and will not be included within the final gift. For any queries regarding what the recipient will be receiving, please read the product description provided, or contact us at identityimprints.co.za

• While substitute items in a gift are very rare, the right is reserved to make these substitutions without notifying the customer, unless the substitutions are significant. In these cases, there will be an attempt to contact you. All substitutions are of equal or greater value and look as similar as possible to the product displayed on the website.

• If the gift is still in its original condition and there is stock of something else which your special someone would prefer, it will happily be exchanged for them. However, please note that a collection, handling and redelivery fee may be charged.

• No exchanges or returns on non-personalised clothing are permittable, so be sure to find the perfect fit and don't turn back!

• For security reasons, SMS’s may be sent to the recipient before delivery to let them know to expect something special.

Electronic Communication​

• If you give us your contact details on any of our promotional pop-up banners, we will automatically add you to our database too! You may receive communication on platforms including WhatsApp, emails and more.

WhatsApp

• When you opt in to receiving communications from us ,it may be through a number of channels. This includes a variety such as email, SMS, WhatsApp, or other.

• These communications could pertain to your order or could be promotional messages.

• You may also receive surveys from us via WhatsApp.

Emails​

• Transactional Emails: Even though you may have unsubscribed from our mailing list, please note that when you place an order you will still receive emails of a transactional nature that are necessary for the successful completion of that order. Transactional emails are confirmations of the action and include purchase receipts, order confirmations, password resets, confirmations, and welcome emails to new subscribers.

• All email exclusive specials valid until a specific date as mentioned in the email.

• All email exclusive offers are subject to availability.

• Delivery restrictions may apply.

• Please allow 3 to 5 days for hamper and gift deliveries.

• For more information contact us on info@identityimprints.co.za.

Payments/Refunds:

• Any payment , paid by direct deposit,requires a proof of payment and has to reflect in our account before an order can be released. This may affect the delivery date you have chosen. In order to prevent any unwanted delays, payment via credit card is recommended.

• Proof of payment is required before an order can be released. This means that you need to personally email your proof of payment to info@identityimprints.co.za. This is because your happiness is the top priority, and emails sent through the bank may take longer to arrive.

• Once processed, cash refunds will take between three to five working days to reflect into the account the original payment was made from.

• Due to inter-bank processes, this may occasionally be a day or 2 later but refunds are earmarked as urgent with service providers.

• Because they purchased the gift, refunds can only be given to the account holder (sender) and not the recipient of said gift.

Delivery:

• Because each day is unique and unpredictable, delivery times unfortunately can't be guaranteed.

• Normal delivery procedures involves giving the recipient a call when drivers are at or near the specified address. If the recipient is not available, the sender may also be called. If neither are available, a redelivery will be attempted at a later stage.

• Because drivers have to put petal to the metal to ensure all deliveries are made on time, drivers are only able to wait for a recipient for a limited amount of time.

• The standard delivery fee is R145.

• Although seldom charged, a 15% handling fee plus delivery may be added if the address provided is incorrect or incomplete, if you’ve changed your mind and wish to cancel or change your order when the gift has already left the warehouse, or if the recipient needs to exchange the item for something else.

• If your recipient lives somewhere far away and exotic that falls into the extended areas list, the delivery may take between one and two extra days to be delivered.

• If your delivery has been attempted more than twice, a handling charge of 15% plus delivery may be charged.

• If the sender or recipient is off jet-setting or are only just visiting the country and therefore have an international number, no liability can be attributed for late or non-delivery.

• Unfortunately, deliveries can’t be left unattended at the recipient’s front door. All efforts however, will be made to deliver at reception, receiving, security or a neighbour if they aren’t available.

• If the delivery could not occur because of a customer’s error such as providing the wrong address, cell phone number, or the person didn’t want to or couldn’t receive the gift etc., it will be redelivered the next day.

Delivery To Outlying Areas

• You can now get your gift order delivered to your loved one who stays in an outlying area.

• The courier companies we use are well-travelled and will ensure that gifts to outlying areas are still delivered safely and on schedule.

• While we try to absorb as much of the operational price increases as possible, we do occasionally need to raise the delivery prices for outlying areas. Currently the delivery fee for outlying areas has increased to R180 but is subject to change at the courier’s discretion.

Personalised Gifts (including Active gear and Apparel or Jewellery):

• It is the customer’s responsibility to select the correct model, size and colour of the gift.

• Not every size fits all! Therefore, it is the customer’s responsibility to ensure the correct clothing and apparel size is chosen based on the provided sizing chart, so if you want to knock their socks off, make sure they’re the correct size! Please ensure that the correct clothing and apparel size is chosen based on the provided sizing chart.

• Forgot how to spell their name? Remember, it is the customer’s responsibility to ensure the correct personalisation information is given to us. This includes any names, surnames, messages and photos.

• Cancellation of personalised orders that have already been sent for production: in the event that the personalisation process has already been completed, you will only be offered a 50% refund.

• In the event that the order has not already been shipped from the production facility: because it is understandable that mistakes happen, if the customer has incorrectly entered the personalisation, we will charge 50% reproduction charge to produce a replacement.

• In the event that the order has already shipped from the production facility: if the customer has incorrectly entered the personalisation information, we will charge 50% reproduction charge to produce a replacement, in addition to a collection and redelivery fee. So, make sure that you enter the correct information!

• Only certain elements of a gift can be personalised. These elements include the name, date, message or photo. Products are only personalised as indicated under the ‘Personalise This Item’ tab. All other parts of the gift will arrive as shown in the image and cannot be altered. e!.

Made to Order Items:

• Cancellation of engraved, laser-cut or print made to order items that have already been sent for production: in the event that the item has already been completed inproduction, you will only be offered a 50% refund.

• We will charge 50% reproduction charge to produce a replacement.

Social Media:

• All rights are reserved to remove any posts from any social media pages as discrimination or prejudice is not tolerated. This means any cyber-bulling, or unsavoury remarks will be taken down.

• All rights are reserved to remove any comments from paid adverts on any social media sites.

• All winners for social media competitions are chosen with fair discretion.

• All efforts are made to reply to any queries on social media as quickly as possible between 8 am and 3 pm on weekdays. For any urgent queries outside of these hours, please email info@identityimprints.co.za

Ownership and Copyright:

• The contents of identity Imprints, including any material, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, trade names, logos, trademarks, designs, photos and service marks which are displayed on or incorporated in the website are protected by law, including but not limited to copyright and trademark law. The website content is the property of Identity Imprints, its advertisers and/or sponsors and/or is licensed to Identity Imprints.

• You will not acquire any right, title or interest in or to the Website or the Website Content.

• Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.

Governing law and jurisdiction:

• These Terms and Conditions will be governed and interpreted in accordance with the laws of the country where the product has been delivered.

Notices:

• A domicilium citandi et executandi is used for the purposes of giving any notice, serving any legal process and for any other purpose arising from an agreement at your e-mail as set out in your application for registration on this site.

• Any notice to be served, by either party to the other must be in writing and will be sent by email to the relevant party to this agreement at its respective address as specified on the application for registration on this site and, in the case of Identity Imprints to info@identityimprints.co.za.

Coupons and Vouchers:

• Got a free voucher? Before you spend your rewards, there are few things that you need to remember.

• While vouchers are offered on a regular basis, all rights are reserved to cancel orders placed if there has been misuse of a voucher or unsolicited voucher use.

• It is important to check the expiry dates on  voucher, as you don’t want to miss out on a good deal!

• Don’t wait too long because, vouchers are valid for a short amount of time

• Each voucher is valid for only one purchase session and only one may be redeemed per person, per transaction.

• Vouchers aren’t redeemable with any promotions.

• Vouchers  excludes delivery, unless other specified on the voucher you received

• No “change” is given on any voucher and they aren’t transferable for cash.

• It's the responsibility of the customer to make note of their given voucher code.

• All rights are reserved to cancel orders placed if there has been misuse of the voucher or unsolicited voucher use.

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Need assistance?

Email info@identityimprints.co.za

Operating hours

Weekdays 08:00 - 16:00

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