Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To request a refund, please email us on info@identityimprints.co.za

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any customised or personalised items are exempt from being returned as we would not be able to resell them. We therefore ask that you be as clear as possible with your requirements.

Additional non-returnable items:
– Gift cards
– Downloadable software products

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed to the banking details you supply.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

• Because they purchased the gift, refunds can only be given to the account holder (sender) and not the recipient of said gift.

 

Exchanges

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We only replace items if they are defective or damaged on delivery. Our products have very specific care instructions and if they are not followed, reveal tell tale signs. If care instructions are not followed and products are damaged, they cannot be exchanged. If you need to exchange it for the same item, send us an email at info@identitiyimptints.co.za. Item needs to be returned by the customer before it can be replaced.

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Need help?

 

Contact us at info@identityimprints.o.za.co.za for questions related to refunds and returns.