What shipping methods are available?

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We use The Courier Guy to deliver door to door nationally. Our main studio based in Gauteng so delivery in Gauteng is cheaper. Outlying areas include those defined as townships by The Courier Guy.

Pep Paxi and PostNet to these offerings.

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How long will it take to get my package?

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Unless otherwise stated on the website, for corporate gifts and small quantity orders, our guideline is 5 – 7 working days after artwork sign off and payment. Note that loadshedding and seasonal periods like Christmas and year end gifting (which starts September to December), Valentines Day, Easter, Mother’s Day and Father’s Day can extend this to 10 – 12 working days. This DOES NOT include the delivery services. We cannot be held liable for delivery delays on the part of the delivery services we use/you choose.

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I need my order urgently – how do I expediate the order?

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We do try and accommodate rush orders where possible. It is not always possible due to stock supply and other orders in the system. Rush orders that are accepted will be charged a 20% rush fee. We also reserve the right to back out of a rush order if the person placing the order does not pay immediately or if there are ANY delays in approvals.

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Why can I not do payment on delivery?

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The nature of this business is personalisation which means that products not paid for are unsellable to other people. We require full payment upfront.